Legal
Consumer rights
If you buy as a natural person outside your business activity, you have rights under the Consumer Protection Act (Zakon o zaštiti potrošača). Here is what matters most, without the small print.
Prices
Every price on the site is shown including VAT and excluding installation, and applies to white unless stated otherwise. The final price is in the written quote you receive after free measuring. The calculator on the site gives an approximate estimate and is not a pro forma invoice.
Conformity and the guarantee are not the same thing
Statutory conformity — 2 years
A legal right you have against us as the seller, regardless of any guarantee and without a separate document. If the goods are not in conformity with the contract within that period, you have the right to repair or replacement, and if that is not possible — to a price reduction or to terminate the contract.
Commercial guarantee — 10 years
A voluntary obligation we give on top of the statutory rights, on the terms of the guarantee card. It does not reduce or replace the two-year statutory conformity.
The commercial guarantee does not exclude or limit your statutory rights in any way.
The right to withdraw from the contract
For contracts concluded at a distance or off-premises, a consumer has the right to withdraw within 14 days, without giving a reason.
An important exception: the right of withdrawal does not exist for the supply of goods made to the consumer’s specification or clearly personalised. Made-to-measure windows and doors — made to the measured sizes of your opening — fall squarely within that exception, so after the quote is confirmed and production has started the order cannot be cancelled on the basis of the right of withdrawal.
We warn you of this exception expressly before you confirm the order. The exception applies only to the right of withdrawal — your rights of conformity and under the guarantee remain intact.
Complaints
Make a complaint to office@danito.rs, by post to Žarka Zrenjanina 114, 26000 Pančevo, or by telephone on 013 36 77 00.
- With the complaint, enclose the invoice or other proof of purchase and, if you can, a photograph.
- We give you written confirmation that the complaint has been received.
- We reply to the complaint within 8 days at the latest of receipt, with a response to the request and a proposed solution.
- We resolve an accepted complaint within the time agreed with you, inside the statutory periods.
Out-of-court dispute resolution
If you are not satisfied with our reply, you can try to resolve the dispute out of court, before a body on the list of mediators kept by the ministry responsible for trade. Starting an out-of-court procedure does not remove your right to go to court.
Seller details
Danito d.o.o. · Žarka Zrenjanina 114, 26000 Pančevo · PIB 104130184 · MB 20081856 · office@danito.rs · 013 36 77 00
Last updated: 20 August 2026